The ASEAN Solutions for Investments, Services and Trade (ASSIST) is a non-binding and consultative mechanism for the expedited and effective solution of operational problems encountered by ASEAN Enterprises on cross-border issues related to the implementation of ASEAN economic agreements and within the framework of the ASEAN Economic Community (AEC) launched in 2015. ASSIST is fully internet based and free of charge.
The ASSIST mechanism was established to implement the ASEAN Consultations to Solve Trade and Investment Issues (ACT) mandated under the ASEAN Trade in Goods Agreement (ATIGA) and it is loosely based on the European Union’s SOLVIT system. ASSIST reaffirms the consultative and non-binding characteristics of the ACT, while modernising its structure and enabling the mechanism to operate in a more effective and efficient manner. It also extends beyond Trade in Goods and, when fully operationalized, it is intended to allow for the solutions of problems occurring in relation to Trade in Services and Trade-Related Investment Measures within the ASEAN Economic Community (AEC).
What types of issues does ASSIST deal with?
Matters that are being or have been litigated/arbitrated in national jurisdictions;
The list above is merely indicative and non-exhaustive in nature. In case of doubt, before filing a complaint, please check whether your grievance falls within the scope of ASSIST by contacting ASSIST’s Central Administrator.
Please access the ASSIST's website at https://assist.asean.org/complaint/?m=42&type=enterprise to provide complaints, or if you require anonymity through representative such as Vietnam Chamber of Commerce and Industry (VCCI), please fill out the attached form and send it to VCCI at the following contact address:
Vietnam Chamber of Commerce and Industry
International Relations Department,
Mr. Đức 0913238221, ducva@vcci.com.vn;
Mr. Nam 0989191197, namn@vcci.com.vn
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<p>Time: November 2025<br /> By: WTO and International Trade Group, Legal Department – VCCI</p>
